30 day Returns for existing products.
Dated 16th June 2010, this supercedes previous policies.
Every EXISTING product shown on the website and that I sell from the
website is backed by a full 'no questions asked' returns policy.
The full returns policy for website sales: I offer a full refund of the price
of the product if you consider they don't suit you, or are ill-fitting, or
are damaged or defective goods. All other sales are final.
Limited returns policy for Custom-made products.
Every product I sell that is a custom-made item or frame is covered by a limited returns
policy. Custom-made eyeglass frames undergo a range of discussion with the customer
about shape, size, material, and details that are important to such
products. Typically, a design based on your ideas and a close-up
head-shot photo is drawn up and a 2D Computer Aided Design is sent
by attached JPEG or PDF file, and sometimes a sample of the eyeglass shape based on
your requirements is sent by mail for checking. For local customers
a personal meeting will be arranged and measurements taken, the CAD
design presented for your approval, and upon payment of a
non-refundable deposit (50% minimum) construction begins. Progress
photos are taken and emailed. The completed frame is constructed
based on all the discussions with you the customer.
Therefore:
Custom-made eyeglass frames made by me are covered by a limited returns policy:
a full refund of the paid price of the eyeglasses if they vary more than
10% (estimated by me) from the agreed design, or for damaged or
defective goods. All other sales are final.
Should a return be necessary, please note the following:
a) All returns must be shipped by international courier at your expense and
within 30 days from receipt.
b) All returns must be in original condition, complete and in original
packaging.
c) If the product returned is claimed as defective state clearly the defective parts. It will be inspected by me and if the product is not found to be defective, I will return them to you and charge any costs incurred and my shipping costs.
d) If the product is found to be defective upon inspection, I may elect
to repair or replace the merchandise in lieu of a refund.
Exchanges
All items are made by hand by me, and are offered as long as supplies last.
Brian Adam Jewellery and Eyewear cannot guarantee continued availability, nor
be responsible if an item is unexpectedly out of stock. The dynamic nature of
my artwork makes it impossible for me to replace or exchange merchandise. I
do not reserve inventory for replacement or exchanges. However, I may offer
such items again in the future as supplies permit.
Payment
Electronic
I accept electronic payments by PayPal. You may make payments online
and the money is available to me in about 3 to 4 days. Paypal charges
me 3.9% commission (3.4% within NZ). I may ask a payment to cover this
fee.
To make a payment, first open an international personal account with
PayPal.
Personal Cheque
Mail or Fed-X a cheque direct to me and I will ship the item when the payment
is made (cheque has cleared).
Telegragh Transfer
Contact me for Telegragh Transfer instructions and my bank account information.
Credit card
I do NOT have credit card facilities.
Shipping from New Zealand
Fastest: via www.DHL.com (trackable courier door-to-door).
$US 55
Economical: Airmail parcel post.
Approx $US 15
